Our commitment to you

We know you’ll love Catchy products - but if for any reason you are not satisfied please get in touch with us at so that we can assist.

If you would like to return or exchange a product, please contact us within 60 days of delivery of the product.

Please note that returned products must be in their original condition and packaging and unused when returned. We will refund you the full amount (excluding postage costs)* upon a full inspection of the products.

We recommend using a postage service that provides insurance and/or tracking to ensure we receive your returned item. We cannot be responsible if returned items are misplaced, lost or damaged on their way back to us.

Please contact to arrange your return or exchange.

*If you received free shipping on your order, the standard shipping cost to your location will be deducted from the refund amount.